Our reviews and reputation. We really do care!
We always ask for feedback on our service. Not because we must, but because we are a family run business where customer service and satisfaction is a subject close to our hearts.
Anthony Groves drives the company's passion for quality service and now sits on the board of QSS which audits standards.
Our ratings on Which? Trusted Trader are consistently high with an average of 4.9/5
We also ask for independently verified reviews on Referenceline where we have a
recommendation rating of 99%.
Professional, polite, helpful, experienced
Moving house is extremely stressful. D.C. Groves & Son were exceptionally polite, helpful, experienced and made the move as painless as possible. Their willingness to adapt and problem solve on the hoof, together with tons of common sense made them, I believe, unbeatable. Such a refreshing change to find a “can do” attitude. A small but very full 18c cottage… Read more “Professional, polite, helpful, experienced”
We used the packing service which was good value. Our furniture went into their store and delivered back to us when required. Very polite and professional staff.
We were rather daunted by our move from the east of Kent to Northumberland, however, Jay and Richard ensured that the process was as stress-free as possible. We have moved several times during the past few years and this recent move was by far the easiest, thanks to Jay and Richard. Their customer service was exceptional.
Very good all round
I have used Groves over the past 3 years to store & remove my goods. From the beginning I felt they were trustworthy & reliable from the office to the drivers & good humoured with it!
Excellent service, very processional, helpful and friendly! Highly recommended.
Nothing was too difficult
Extremely pleasant group of workers, nothing was too difficult and when I asked them to change rooms. They were very kind & did it.
Despite dreadful weather conditions – snow and ice, managed to undertake the work with efficiency and good humour.
Brilliant job, fantastic
Well what can I say, what a fantastic crew I have had to pack my house up in Sussex and deliver it to Somerset. I had a good laugh and joke with them. So very polite, nothing was to much for them. The office team were in touch with me to make sure I was ok, you are all fantastic… Read more “Brilliant job, fantastic”
First rate service
Exceptionally well looked after from quote to the move. The 2 guys that moved us couldn’t have been more helpful. Thank you
Brilliant job, prompt & professional
A small family run company and we felt we had personal service. We moved during the first weekend in August 2018 when record temperatures were experienced, Andrew, Andy & Ben never complained & had to be persuaded to stop for drinks breaks! Other trades in the area fully recommend Groves of Tenterden as we do.
Professional and helpful
Nothing was too much trouble, prompt, reliable and happy team.
I used DC Groves again because of previous good experiences and once again they came up trumps. Friendly, professional and helpful staff, excellent value.
Friendly, helpful & efficient.
We have already recommended D.C. Groves & Son to friends who have also just employed them and are pleased.
Professional & helpful advisor
Company removed furniture out of a storage unit to our new home. Arrived on time, very pleasant and efficient 2 man crew. Took care with our possessions. Also took some unwanted furniture to a local Hospice Charity Shop for us.
Very good, very careful moving furniture, very helpful and pleasant. Our only disappointment was that the carpet protection was only partial and was not put in place at the start. As only one of us was moving out.
A difficult job well executed
The move of a house and the heavy contents of a workshop was organised perfectly. Despite ourselves constantly having to delay our moving date they were ready when eventually we gave them just two days notice.
Prompt and professional
The men arrived the day before to pack and worked really hard then returned on moving day. All went very smoothly, and also on the delivery section.
1st class choice
John & Jack were prompt on arrival. Worked extremely hard and overcame a couple of difficult obstacles. Very polite & amiable. Thank you for making our move so much easier.
From the very first phone call, site visit, pre-pack day before move and the move itself we received an exemplary level of service. Extremely pleasant staff and very helpful. Efficient packing and removal day went without a hitch. Highly recommend D C Groves.
Professional, efficient & very helpful.
Second time we have used them. Very efficient and flexibly. Would highly recommend.
Removals, storage, dismantle of furniture – then reassembled. Great, very friendly & helpful. Would recommend them to anybody.
Kind, efficient, quick and careful.
Prompt and professional.
Excellent service provided, prompt and professional. Nothing was too much trouble. Will definitely be recommending!
I cannot fault D C Groves during our recent move from Tenterden to Devon. They were at all times efficient, helpful, careful with our possessions. Worked extremely hard, very pleasant and good timekeepers. I would not hesitate to recommend them.
Excellent from start to finish. So polite and helpful.
Couldn’t have asked for a better team
Couldn’t have asked for a better team. Would certainly use them again – and recommend them.
Highly recommended, would have no hesitation in recommending them to other people.
Prompt and very professional
Brilliant service by very helpful young men. Took all the hassle out of moving day.
Groves and son moved us over a period of four days. Two days were spent packing and in all respects this was done thoroughly and efficiently. The day of the removal was very well organised and they made sure we had everything for our first night in our new home. The fourth day was spent unloading the remainder of the… Read more “Extremely helpful”
The team moved my home into storage & 2 weeks later to my new property. Would recommend. Very professional & helpful.
Very Professional Service
I would thoroughly recommend Groves & Son – excellent staff, personal, efficient and an exceptional service.
Efficient, professional & helpful.
Moving can be a very stressful situation but Groves helped us move with care and consideration. I would highly recommend the firm.